PSCM-HSG x Intellyse Roundtable: AI takes admin to zero. Who decides?

Highlights

On 10 November 2026, Intellyse and the Institute for Production and Supply Chain Management at the University of St. Gallen (PSCM-HSG) hosted a select roundtable dinner with supply chain and procurement leaders at the Efficiency Club in Zurich.

The thesis: AI is taking admin work to zero. Invoice checks, claims, reporting and tender preparation are moving to AI, and the information is always there. The open question is what people decide with it, and what the AI decides. Legally, the responsibility stays with people.

Alexandre de Perregaux opened the evening: as AI dissolves silos, logistics, procurement and finance grow together, with less admin, more analysis and more time for decisions that create value. Dr. Ludwig Häberle, Vice Director of PSCM-HSG, added the research perspective on AI and decision-making. An industrial company then shared its own case: what changed in its team once AI checked every freight invoice against the tariff instead of spot checks.

Over dinner, the table discussed three questions. What do supply chain, operations and procurement do when admin disappears? What does the human decide, and what the AI? Who is accountable when the AI decides? The evening ran under Chatham House rules, and every guest closed with one takeaway for their own team.